GENERAL CONDITIONS OF SALE – INTERNET

Effective as of 08/16/2021

ARTICLE 1 - Scope of application

These General Conditions of Sale (known as “CGV”) apply, without restriction or reservation, to any purchase of the following services:

Sale of package travel for groups and individuals Online ticket sales

As offered by the Service Provider to non-professional customers (“The Customers or the Customer”) on the site “courtcircuits-tourisme.com”

The main characteristics of the Services are presented on the website courtcircuits-tourisme.com.

The Customer is required to read it before placing any order. The choice and purchase of a Service is the sole responsibility of the Customer.

These General Terms and Conditions are accessible at any time on the website “courtcircuits-tourisme.com” and will take precedence over any other document.

The Customer declares to have read these General Terms and Conditions and to have accepted them by checking the box provided for this purpose before implementing the online ordering procedure for the “courtcircuits-tourisme.com” site.

Unless proven otherwise, the data recorded in the Service Provider's computer system constitutes proof of all transactions concluded with the Client.

The contact details of the Service Provider are as follows:

Short Tours Tourism, SAS

Share capital of 7,500 euros

Registered with the RCS of Boulogne B 801 526 443, under number 801526443

3 rue chevreul 62100 Calais

email: contact@courtscircuits-tourisme.com

telephone: 06 09 44 82 60

Customs duties or other local taxes or import duties or state taxes may be payable. They will be the responsibility and are the sole responsibility of the Customer.

ARTICLE 2 - Price

The Services are provided at the current prices appearing on the site “courtcircuits-tourisme.com”, when the order is registered by the Service Provider.

Prices are expressed in Euros, including tax.

The prices take into account any reductions that may be granted by the Service Provider on the “courtcircuits-tourisme.com” website.

These prices are firm and cannot be revised during their period of validity but the Service Provider reserves the right, outside the period of validity, to modify the prices at any time.

The prices do not include processing, shipping, transport and delivery costs, which are invoiced additionally, under the conditions indicated on the site and calculated before placing the order.

The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.

An invoice is drawn up by the Service Provider and given to the Client upon provision of the Services ordered.

Certain orders may be subject to a previously accepted quote. The quotes established by the Service Provider are valid for a period of 1 month after their establishment.

ARTICLE 3 – Orders

It is up to the Customer to select on the site “courtcircuits-tourisme.com” the Services he wishes to order, according to the following terms:

The Customer chooses a Service which he places in his basket, a Service which he can delete or modify before validating his order and accepting these general conditions of sale. He will then enter his contact details or log in to his customer area. After validation of the information, the order will be considered final (or withdrawal period) and will require payment from the Customer according to the terms provided.

The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to verify the accuracy of the order and to immediately report any errors.

Any order placed on the courtcircuits-tourisme.com website constitutes the formation of a contract concluded remotely between the Customer and the Service Provider.

The Service Provider reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

The Customer will be able to follow the progress of his order on the site.

ARTICLE 4 - Payment conditions

The price is paid by secure payment method, according to the following terms:

• payment by credit card

• or payment by check

• or payment by bank transfer to the Seller's bank account (the details of which are communicated to the Customer when placing the order)

The price is payable in cash by the Customer, in full on the day the order is placed.

However, the Customer may, when this possibility is indicated on the courtcircuits-tourisme.com site, pay according to the following conditions and schedule:

in 4 free installments / in agreement with the seller and the customer.

In this case, in the event of late payment and payment of sums due by the Customer beyond the deadlines set above, and after the payment date appearing on the invoice sent to the latter, late payment penalties calculated at the legal rate applicable to the amount including tax of the purchase price appearing on the said invoice, will be acquired automatically and automatically from the Service Provider, without any formality or prior notice.

Late payment will result in the immediate payment of all sums owed by the Client, without prejudice to any other action that the Service Provider may be entitled to take, in this respect, against the Client.

In addition, the Service Provider reserves the right, in the event of non-compliance with the payment conditions appearing above, to suspend or cancel the provision of the Services ordered by the Client.

Payment data is exchanged in encrypted mode using the protocol defined by the approved payment provider involved in banking transactions carried out on the courtcircuits-tourisme.com site.

Payments made by the Customer will only be considered final after actual collection of the sums due by the Service Provider.

The Service Provider will not be required to provide the Services ordered by the Client if the Client does not pay the price in full under the conditions indicated above.

ARTICLE 5 - Provision of Services

The Services ordered by the Customer will be provided according to the following terms:

Travel in France and abroad.

Said Services will be provided within a maximum period of time following the offer and the description of the trip from the final validation of the Customer's order, under the conditions provided for in these General Terms and Conditions to the address indicated by the Customer when ordering on the website courtscircuits-tourisme.com.

The Service Provider undertakes to make its best efforts to provide the Services ordered by the Client, within the framework of an obligation of means and within the deadlines specified above.

If the Services ordered have not been provided within fifteen days after the indicative date of supply, for any reason other than force majeure or the act of the Customer, the sale of the Services may be canceled at the written request of the Customer under the conditions provided for in articles L 216-2, L 216-3 and L241-4 of the Consumer Code. The sums paid by the Customer will then be returned to him at the latest within fourteen days following the date of termination of the contract, excluding any compensation or withholding.

In the event of a specific request from the Client concerning the conditions of provision of the Services, duly accepted in writing by the Service Provider, the related costs will be subject to subsequent additional specific invoicing.

In the absence of reservations or complaints expressly made by the Customer upon receipt of the Services, they will be deemed to conform to the order, in quantity and quality.

The Client will have a period of fifteen days after the date of the service from the provision of the Services to issue complaints by registered mail with acknowledgment of receipt to the address:

Courts Circuits Tourisme: 3 rue Chevreul 62100 Calais, with all relevant supporting documents, from the Service Provider.

No complaint can be validly accepted in the event of non-compliance with these formalities and deadlines by the Customer.

The Service Provider will reimburse or rectify as quickly as possible and at its expense the Services whose lack of conformity has been duly proven by the Client.

ARTICLE 6 - Right of withdrawal

According to the terms of article L221-18 of the Consumer Code “For contracts providing for the regular delivery of goods during a defined period, the period runs from receipt of the first good. »

The right of withdrawal can be exercised online, using the attached withdrawal form and also available on the site or any other declaration, unambiguous, expressing the desire to withdraw and in particular by postal mail addressed to the Service Provider using the postal or email address indicated in ARTICLE 1 of these General Terms and Conditions.

If the right of withdrawal is exercised within the aforementioned period, only the price of the Services ordered will be refunded.

The reimbursement of the amounts actually paid by the Customer will be made within 14 days from receipt by the Service Provider of notification of the Customer's withdrawal.

ARTICLE 7 - Liability of the Service Provider - Guarantees

The Service Provider guarantees, in accordance with legal provisions and without additional payment, the Client, against any lack of conformity or hidden defect, resulting from a fault in the design or production of the Services ordered under the following conditions and methods:

Provisions relating to legal guarantees

Article L217-4 of the Consumer Code

“The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility. »

Article L217-5 of the Consumer Code

“The property complies with the contract:

1° If it is suitable for the use usually expected of similar goods and, where applicable:

- if it corresponds to the description given by the seller and has the qualities that the seller presented to the buyer in the form of a sample or model;

- if it presents the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;

2° Or if it presents the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. »

Article L217-12 of the Consumer Code

“The action resulting from the lack of conformity is prescribed two years from the delivery of the goods. »

Article L217-16 of the Consumer Code.

“When the buyer requests from the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, a repair covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run. This period runs from the buyer's request for intervention or the making available for repair of the goods in question, if this making available is subsequent to the request for intervention. »

In order to assert his rights, the Customer must inform the Service Provider, in writing (email or post), of the existence of defects or lack of conformity.

The Service Provider will reimburse or rectify or have rectified (to the extent possible) the services deemed defective as soon as possible and at the latest within fifteen days following the Service Provider's observation of the defect or defect. This reimbursement can be made by transfer or bank check.

The Service Provider's guarantee is limited to the reimbursement of the Services actually paid for by the Client.

The Service Provider cannot be considered responsible or defaulting for any delay or non-performance resulting from the occurrence of a case of force majeure usually recognized by French jurisprudence.

The Services provided via the Service Provider’s “courtcircuits-tourisme.com” site comply with the regulations in force in France. The Service Provider cannot be held liable in the event of non-compliance with the legislation of the country in which the Services are provided, which it is up to the Client, who is solely responsible for the choice of the Services requested, to verify.

ARTICLE 8 - Personal data

The Client is informed that the collection of his personal data is necessary for the sale of the Services and their production and delivery, entrusted to the Service Provider. This personal data is collected solely for the execution of the service contract.

9.1 Collection of personal data

The personal data collected on the courtcircuits-tourisme.com site are as follows:

Order of Services:

When ordering Services by the Client:

phone number.

Payment

As part of the payment for the Services offered on the courtcircuits-tourisme.com site, it records financial data relating to the bank account or credit card of the Client / user.

8.2 Recipients of personal data

Personal data is used by the Service Provider and its co-contractors for the execution of the contract and to ensure the effectiveness of the provision of services, its performance and delivery.

The category(ies) of co-contractor(s) is(are):

• Payment institution providers

The data controller is the Service Provider, within the meaning of the Data Protection Act and as of May 25, 2018, Regulation 2016/679 on the protection of personal data.

8.4 limitation of processing

Unless the Customer expresses his express agreement, his personal data is not used for advertising or marketing purposes.

8.5 Data retention period

The Service Provider will keep the data thus collected for a period of 5 years, covering the period of limitation of the applicable contractual civil liability.

8.6 Security and confidentiality

The Service Provider implements organizational, technical, software and physical measures in terms of digital security to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Service Provider cannot guarantee the security of the transmission or storage of information on the Internet.

8.7 Implementation of Customer and user rights

In application of the regulations applicable to personal data, Customers and users of the courtcircuits-tourisme.com site have the following rights:

• They can update or delete data that concerns them in the following ways:

by logging into your account in the “my personal information” section.

• They can delete their account by writing to the email address indicated in article 9.3 “Data controller”

• They can exercise their right of access to know the personal data concerning them by writing to the address indicated in article 9.3 “Data controller”

• If the personal data held by the Service Provider is inaccurate, they may request an update of the information by writing to the address indicated in article 9.3 “Data controller”

• They may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the address indicated in article 9.3 “Data controller”

• They can also request the portability of data held by the Service Provider to another service provider.

• Finally, they can object to the processing of their data by the Service Provider

These rights, as long as they do not oppose the purpose of the processing, can be exercised by sending a request by mail or e-mail to the Data Controller whose contact details are indicated above.

The data controller must provide a response within a maximum of one month.

In the event of refusal to grant the Customer's request, the latter must provide reasons.

The Customer is informed that in the event of refusal, he can lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or contact a judicial authority.

The Client may be asked to check a box under which he agrees to receive informative and advertising emails from the Service Provider. He will always have the possibility to withdraw his consent at any time by contacting the Service Provider (contact details above) or by following the unsubscribe link.

ARTICLE 9 - Intellectual property

The content of the courtcircuits-tourisme.com site is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly prohibited and may constitute an offense of counterfeiting.

ARTICLE 10 – Law applicable to the tourism code

In accordance with article R.211-12 of the Tourism Code, brochures and travel contracts offered by travel agents to their customers must include the provisions of articles R211-3 to R211-11 of the Tourism Code.

Extract from the Tourism Code.

Article R211-3: Subject to the exclusions provided for in the third and fourth paragraphs of Article L.211-7, any offer and sale of travel or stay services gives rise to the submission of appropriate documents which meet the defined rules. by this section. In the event of the sale of air transport tickets or regular line transport tickets not accompanied by services linked to this transport, the seller issues to the buyer one or more passenger tickets for the entire journey, issued by the carrier or under his responsibility. In the case of transport on demand, the name and address of the carrier, on whose behalf the tickets are issued, must be mentioned. Separate invoicing of the various elements of the same tourist package does not relieve the seller of the obligations imposed on him by the regulatory provisions of this section.

Article R211-3-1: The exchange of pre-contractual information or the provision of contractual conditions is carried out in writing. They can be done electronically under the conditions of validity and exercise provided for in articles 1369-1 to 1369-11 of the civil code. The name or company name and address of the seller are mentioned as well as the indication of his registration in the register provided for in a of article L. 141-3 or, where applicable, the name, address and indication of the registration of the federation or union mentioned in the second paragraph of article R. 211-2.

Article R211-4: Prior to the conclusion of the contract, the seller must communicate to the consumer information on prices, dates and other elements constituting the services provided during the trip or stay such as:

1° The destination, means, characteristics and categories of transport used;

2° The type of accommodation, its location, its level of comfort and its main characteristics, its approval and its tourist classification corresponding to the regulations or customs of the host country

3° The catering services offered;

4° The description of the itinerary when it is a circuit;

5° The administrative and health formalities to be completed by nationals or by nationals of another Member State of the European Union or of a State party to the agreement on the European Economic Area in the event, in particular, of crossing borders as well as their deadlines for achievement;

6° Visits, excursions and other services included in the package or possibly available at an additional cost;

7° The minimum or maximum size of the group allowing the trip or stay to be carried out as well as, if the trip or stay is subject to a minimum number of participants, the deadline for informing the consumer in the event of cancellation of the trip or stay; this date cannot be set less than twenty-one days before departure;

8° The amount or percentage of the price to be paid as a deposit upon conclusion of the contract as well as the payment schedule for the balance;

9° The terms of price revision as provided for in the contract pursuant to article R.211-8;

10° Cancellation conditions of a contractual nature;

11° The cancellation conditions defined in articles R.211-9, R.211-10, and R.211-11;

12° Information concerning the optional subscription of an insurance contract covering the consequences of certain cases of cancellation or an assistance contract covering certain specific risks, in particular repatriation costs in the event of an accident or disease ;

13° When the contract includes air transport services, the information, for each flight section, provided for in articles R. 211-15 to R. 211-18.

Article R211-5: Prior information given to the consumer binds the seller, unless in this information the seller has expressly reserved the right to modify certain elements. The seller must, in this case, clearly indicate to what extent this modification can be made and on what elements. In any case, changes to the prior information must be communicated to the consumer before the conclusion of the contract.

Article R211-6: The contract concluded between the seller and the buyer must be written, drawn up in duplicate, one of which is given to the buyer, and signed by both parties. When the contract is concluded electronically, articles 1369-1 to 1369-11 of the Civil Code apply. The contract must include the following clauses:

1° The name and address of the seller, his guarantor and his insurer as well as the name and address of the organizer;

2° The destination or destinations of the trip and, in the event of a split stay, the different periods and their dates;

3° The means, characteristics and categories of transport used, the dates and places of departure and return;

4° The mode of accommodation, its location, its level of comfort and its main characteristics, its tourist classification under the regulations or customs of the host country;

5° The catering services offered;

6° The itinerary when it is a circuit;

7° Visits, excursions or other services included in the total price of the trip or stay;

8° The total price of the services invoiced as well as the indication of any possible revision of this invoicing under the provisions of article R211-8;

9° Indication, if applicable, of fees or taxes relating to certain services such as landing, disembarkation or boarding taxes at ports and airports, tourist taxes when they are not included in the price of the service(s) provided;

10° The timetable and terms of payment of the price; the last payment made by the buyer cannot be less than 30% of the price of the trip or stay and must be made when submitting the documents allowing the trip or stay to be carried out;

11° The special conditions requested by the buyer and accepted by the seller;

12° The terms according to which the buyer may submit a complaint to the seller for non-performance or poor performance of the contract, a complaint which must be addressed as soon as possible, by any means allowing an acknowledgment of receipt to be obtained from the seller, and where applicable, reported in writing to the travel organizer and service provider concerned;

13° The deadline for informing the buyer in the event of cancellation of the trip or stay by the seller in the event that the completion of the trip or stay is linked to a minimum number of participants, in accordance with the provisions of 7 ° of article R211-4;

14° Cancellation conditions of a contractual nature;

15° The cancellation conditions provided for in articles R211-9, R211-10 and R211-11;

16° Details concerning the risks covered and the amount of guarantees under the insurance contract covering the consequences of the seller's professional civil liability;

17° Information concerning the insurance contract covering the consequences of certain cases of cancellation taken out by the buyer (policy number and name of the insurer), as well as those concerning the assistance contract covering certain particular risks, in particular repatriation costs in the event of accident or illness; in this case, the seller must provide the buyer with a document specifying at least the risks covered and the risks excluded.

18° The deadline for informing the seller in the event of assignment of the contract by the buyer;

19° The commitment to provide the buyer, at least ten days before the scheduled date of departure, with the following information: a) the name, address and telephone number of the seller's local representation or, failing that, the names, addresses and telephone numbers of local organizations likely to help the consumer in the event of difficulty or, failing that, the telephone number allowing urgent contact to be made with the seller; b) For trips and stays of minors abroad, a telephone number and an address allowing direct contact to be established with the child or the person responsible for their stay on site;

20° The clause of termination and reimbursement without penalties of the sums paid by the buyer in the event of non-compliance with the information obligation provided for in 13° of article R. 211-4; 21° The commitment to provide the buyer, in due time before the start of the trip or stay, with the departure and arrival times.

Article R211-7: The buyer may assign his contract to a transferee who meets the same conditions as him to carry out the trip or stay, as long as this contract has not produced any effect. Unless stipulated more favorably to the transferor, the latter is required to inform the seller of his decision by any means enabling him to obtain an acknowledgment of receipt no later than seven days before the start of the trip. When it comes to a cruise, this deadline is extended to fifteen days. This transfer is not subject, under any circumstances, to prior authorization from the seller.

Article R211-8: When the contract includes an express possibility of revising the price, within the limits provided for in Article L.211-12, it must mention the precise calculation methods, both upwards and downwards, variations in prices, and in particular the amount of transport costs and related taxes, the currency(ies) which may have an impact on the price of the trip or stay, the part of the price to which the variation applies, the rate of the currency(ies) used as a reference when establishing the price appearing in the contract.

Article R211-9: When, before the buyer's departure, the seller is forced to make a modification to one of the essential elements of the contract such as a significant increase in the price and when he ignores the obligation information mentioned in 13° of article R. 211-4, the buyer may, without prejudging recourse for compensation for damage possibly suffered, and after having been informed by the seller by any means enabling them to be obtained an acknowledgment of receipt: - either terminate your contract and obtain immediate reimbursement of the sums paid without penalty; - either accept the modification or replacement trip proposed by the seller; an amendment to the contract specifying the modifications made is then signed by the parties; any reduction in price is deducted from any sums remaining due by the buyer and, if the payment already made by the latter exceeds the price of the modified service, the overpayment must be returned to him before the date of his departure.

Article R211-10: In the case provided for in Article L.211-14, when, before the buyer's departure, the seller cancels the trip or stay, he must inform the buyer by any means allowing obtain an acknowledgment of receipt; the buyer, without prejudging any recourse for compensation for any damage suffered, obtains from the seller immediate reimbursement and without penalty of the sums paid; the buyer receives, in this case, compensation at least equal to the penalty he would have incurred if the cancellation had occurred on his behalf on that date. The provisions of this article in no way prevent the conclusion of an amicable agreement aimed at the acceptance, by the buyer, of a substitute trip or stay proposed by the seller.

Article R211-11: When, after the buyer's departure, the seller finds it impossible to provide a majority of the services provided for in the contract representing a significant percentage of the price paid by the buyer, the seller must immediately take the following measures without prejudging any recourse for compensation for damage possibly suffered: - either offer services in replacement of the planned services, possibly bearing any additional price and, if the services accepted by the buyer are of inferior quality, the seller must reimburse him, upon his return, the difference in price; or, if it cannot offer any replacement services or if these are refused by the buyer for valid reasons, provide the buyer, at no extra cost, with transport tickets to ensure their return in safe conditions. which may be deemed equivalent to the place of departure or to another place accepted by both parties. The provisions of this article are applicable in the event of non-compliance with the obligation provided for in 13° of article R. 211-4.

Article R211-13: the buyer can no longer invoke the benefit of the clause provided for in 20° of article R.211-6 after the service has been provided.

ARTICLE 11 - Applicable law - Language

These General Terms and Conditions and the operations resulting from them are governed and subject to French law.

These General Terms and Conditions are written in French. In the event that they are translated into one or more foreign languages, only the French text will be authentic in the event of a dispute.

ARTICLE 12 - Disputes

For any complaints, please contact customer service at the postal or email address of the Service Provider indicated in ARTICLE 1 of these General Terms and Conditions.

The Customer is informed that he can in any case resort to conventional mediation, to existing sectoral mediation bodies or to any alternative method of dispute resolution (conciliation, for example) in the event of a dispute.

In this case, the designated mediator is

MTV travel

BP 80 303 75 823 Paris Cedex 17

www.mtv.travel

Email: contact@mtvtravel.com.

The Customer is also informed that he can also use the Online Dispute Resolution (ODR) platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home .show

All disputes relating to purchase and sale operations concluded in application of these General Terms and Conditions and which have not been the subject of an amicable settlement between the seller or by mediation, will be submitted to the competent courts under the conditions of law. common.

SPECIAL CONDITIONS OF SALE – INTERNET

These Special Conditions of Sale govern all products with or without overnight stay, offered by the Courts Circuits Company. The buyer acknowledges having read them and accepted them before confirming their order. These Special Conditions of Sale combine with the General Conditions of Sale. All of these conditions are governed by the Tourism Code and in particular by articles R211-3 to R211-13.

DEFINITIONS:

Buyer: the Buyer designates the natural or legal person who purchases a product from the Courts Circuits company. The buyer will be considered the beneficiary of the purchased tourist service.

Tourist package: Under the terms of article L211-2 of the Tourism Code “Constitutes a Tourist Package”, the service:

1. Resulting from the prior combination of at least two operations relating respectively to transport, accommodation or other tourist services not incidental to transport or accommodation and representing a significant part of the package;

2.Exceeding 24 hours or including an overnight stay;

3.Sold or offered for sale at an all-inclusive price.

1.1 Registration and payment:

Any registration for one of our products is done exclusively by appointment by contacting our agency by telephone: Courts Circuits 06 09 44 82 60 for France and 0033 6 09 44 82 60 from abroad Any registration is not final only after receipt by the Courts Circuits agency of the quote or signed contract accompanied by a deposit of at least 50% of the price of the service. Payment of the balance of the price must be made no later than 30 days before the departure date. The customer who has not paid the balance by this date is considered to have canceled his contract. For orders placed less than one month before departure, full payment of the price is required at the time of registration. Certain services may entail additional costs for the agency, administrative fees, agency fees, telecommunications costs, etc. They will be mentioned on the invoice as intervention costs. In accordance with article L121-20-4 of the Consumer Code, you do not benefit from a withdrawal period after reservation.

1.2. Ability to travel:

Our products do not require any particular skills unless special mention appears in the program description. However, they are aimed at people in good physical condition who can walk without difficulty. It is recommended for people with a disability to be assisted by a carer who can take care of them throughout the service. The responsibility of helping them with their travels and in everyday activities cannot be assumed by any other member of the group. Courts Circuits cannot be held responsible for a physical incapacity revealed during a trip or any other service if the customer has not informed it at the time of registration. Some carriers, particularly air carriers, may refuse boarding to pregnant women or people with disabilities due to the risk incurred during transport. For these reasons, Courts Circuits reserves the right to refuse their registration.

1.3. Minors:

The Courts Circuits agency accepts minors unaccompanied by an adult for organized stays provided: • That the minor is over 16 years old on the date of the trip • That the minor is perfectly independent and does not suffer from any disability Trips organized by the Courts Circuits agency do not offer any specific support for minors. They are subject to the same regulations as adults and are responsible for their actions.

1.4. Price :

Our prices are calculated as a flat rate including a set of services described in the programs or following a personalized study. Prices for travel and all other services are only guaranteed to the extent that economic conditions remain stable. The organizer reserves the right to modify them if external increases occur, in particular a fluctuation in exchange rates, transport fares, the cost of fuel, hotels, restaurants, sites visited, activities, fees and taxes. relating to the services offered or changes in economic or political conditions in France and in the countries visited may lead to an increase in the price. The prices and dates indicated in our quote will be confirmed to you after receipt of payment of the balance of the service with sending of the invoice by email. Prices include:

• Everything indicated on the description of the stay or evening. Prices do not include:

• Agency fees: €54 including tax per file • Transport to the place of departure of the service • Tips

• Personal expenses

• Visa fees

• Cancellation, repatriation and baggage theft insurance

• Rental such as bathroom linen, bed sheets, television, baby kit, etc.

• Drinks and meals if these are not mentioned in the description of the service.

• The single room supplement

• In general, all services not mentioned in the estimate or in the program.

1.5. Cancellation conditions and fees:

CANCELLATION BY THE BUYER: Cancellation will be taken into account as soon as it is addressed to the headquarters of: Courts Circuits - 3 rue Chevreul 62100 Calais – France - by registered mail with acknowledgment of receipt. The date used to define the cancellation deadline giving rise to penalties (listed below) will be that of presentation of the letter. No refund will be made if the participant does not show up for departure or the first service on the dates, times and places mentioned on the contract. In the event of an interruption of your stay, unused services do not entitle you to any compensatory reimbursement. Excursions, shows, exhibitions, transport tickets (train tickets and plane tickets) are not refundable. In the event of cancellation by the buyer, fees will be withheld depending on the date of cancellation in relation to the date of departure:

• From 45 to 31 days before the travel date: 20% of the travel amount
• 30 days before the travel date: 50% of the travel amount
• Less than 30 days before the travel date: 100% of the travel amount

CANCELLATION DUE TO THE ORGANIZER: The customer will not be able to claim any compensation if the cancellation of the trip or any other service is imposed by circumstances of force majeure, in the event of unforeseen events, circumstances or particular conditions, linked in particular to a local risky situation (safety of participants, politics, health, climatic conditions, natural disaster, etc.) or to the refusal and failure to obtain documents or authorizations necessary for travel to a foreign country. Likewise, the customer will not be able to claim any compensation if the cancellation of the trip or any other service occurs due to insufficient number of participants 21 days from the date of departure and beyond. In all cases, the buyer can either postpone their registration for another trip or another service, or be reimbursed the full amount of the sums paid by them without any compensation due from either side.

1.6. Transfer of contract:

The buyer can assign his contract to an assignee who meets the same conditions as him to perform the service. In this case, the buyer is required to inform Courts Circuits of his decision by registered letter with acknowledgment of receipt no later than 7 days before departure or the start of the evening. The transfer of the contract must be carried out at cost price. The assignor and the assignee are jointly and severally liable to the seller for payment of the balance of the price as well as any additional costs incurred by this assignment.

1.7. Information :

We reserve the right, if circumstances require, to modify our itineraries and the order of our programs. In the event that a service cannot be provided or replaced, it will be reimbursed without entitlement to additional compensation.

1.8. Delivery from your city:

Transportation to the departure point of the stay is ensured by each participant using their own means.

1.9. Administrative and health formalities:

Before validating your registration or our agreement, you must check that each of the travelers, depending on their personal situation and nationality, is in possession of a valid passport or national identity card which will be used for the planned trip as well as all other documents required and in compliance with the requirements of the different countries (in transit or as a destination country) in accordance with the trip description. Courts Circuits communicates in its offers all the necessary formalities. Minors (under 18 years old) must be accompanied by an adult (parent or approved by the parents) who is responsible for them for the entire duration of the trip. From the age of 15, minors must have their own identity document (passport or identity card depending on the country). Below the age of 15 and if they do not have personal identity papers, minors must be registered on the passport of the person vested with parental authority with whom they are traveling (with photo) Minors accompanied by an adult other than their parents or a single parent in the case of divorced or separated parents, must bring an individual identity document and a parental authorization to leave the territory established by the police station or town hall of their home.

1.10. Duration of the service:

The customer signing the contract concluded for a specific date cannot, under any circumstances, claim any right to maintain the premises at the end of the service.

1.11. Insurance:

The participant is responsible for all damages arising from his fault. Cancellation, repatriation and baggage insurance are not included in our package prices. We invite you to also check that you benefit from these guarantees in your personal insurance, otherwise, we strongly advise you to take out one with your insurer.

1.12. Animals :

As a general rule, animals are not allowed on trips, stays or evenings organized by our agency, as they are often prohibited from entering hotels and restaurants.

1.13. Travel with a specific vehicle:

For circuits planned with a vehicle

Expressly requested by the customer, Courts Circuits cannot be held responsible in the event that this vehicle cannot be available on the scheduled date (breakdown, accident, theft, etc.) In this case, we will make every effort to replace the unavailable vehicle. by another equivalent vehicle.

1.14. Accommodation:

For hotels or guest houses, we indicate their category according to local standards. Trips are presented on a double room basis. A person traveling alone will be accommodated in a single room and must pay the indicated supplement.

1.15. Catering:

The description of the meals, when they are included, are communicated in our program. If the menu is not suitable for a specific reason, we can, upon request at the time of booking, provide a suitable formula. Without any details in our agreement, it will no longer be possible to establish a tailor-made menu.

1.16. Professional Liability :

Courts Circuits has taken out, with: HISCOX EUROPE UNDERWRITING LIMITED – 19 rue Louis le Grand – 75002 PARIS - France, a professional civil liability insurance contract guaranteeing coverage for bodily injury, material damage and immaterial damage caused to its customers. . (Guarantee: €2,500,000) Participants' attention is however drawn to the existing variations depending on the country regarding the legal and regulatory guarantees of hoteliers, transporters and all other service providers. They are therefore invited to consult their insurer for any additional coverage they would like to benefit from. Requests for compensation should be sent directly to the head office: Courts Circuits 3 rue Chevreul 62100 Calais – France –

1.17. Customer relations and complaints service:

Complaints must be sent to the Courts Circuits agency as soon as possible and no later than 15 days after the date of the service. After this period, no complaints can be taken into consideration. Any complaint that cannot be resolved will be taken to court. European directive 2013/11/EU of May 21, 2013

- relating to extrajudicial dispute resolution

- definitively transposed into French law by a decree of October 2015, requires professionals to offer their consumer clients, in addition to their internal complaints management service, a method of amicable dispute resolution (mediator), which would be independent, fast and free. "After contacting the Courts Circuits agency and in the absence of a satisfactory response or in the absence of a response within 60 days, the customer can contact the Tourism and Travel mediator, whose contact details and referral procedures are available on its website: www.mtv.travel

SHORT CIRCUITS Customer Service:

3 rue Chevreul 62100 CALAIS

- France

- Tel: 06 09 44 82 60

- +33 6 09 44 82 60

From abroad Email: contact@courtscircuits-tourisme.com

Website: courtscircuits-tourisme.com

RCS 801 526 443 Boulogne sur Mer NAF code: 7912Z Atout France registration: IM062140004 The financial guarantee is provided by APST - 15 avenue Carnot - 75017 PARIS – France

ANNEX I

Withdrawal form

Date ______________________

This form must be completed and returned only if the Customer wishes to withdraw from the order placed on courtscircuits-tourisme.com unless exclusions or limits to the exercise of the right of withdrawal follow the applicable General Conditions of Sale.

To the attention of SAS, Courts Circuits Tourisme

3 rue chevreul 62100 Calais

I hereby notify the withdrawal of the contract relating to the order of the service provided below:

- Order from (indicate date)

- Order number: ............................................. ...............

- Client name : ............................................. .............................

- Customer Address: ............................................. .........................

Signature of the Client (only in the event of notification of this form on paper)